课程 ITIL® 4 管理

iLEARN 提供的 ITIL® 4 Managing Professional 课程和证书


ITIL 4 管理专业人员 (MP) 课程提供的认证可提升您在有效管理和交付 IT 服务方面的专业知识。这些认证侧重于 ITIL 实践的实际应用,提高您推动改进和实现 IT 服务管理战略目标的能力。要获得 ITIL 4 管理专业人员称号,您需要通过以下四项认证。

ITIL® 4 Managing Professional(ITIL 4 管理)认证:

  • ITIL 4 专家:创建、交付和支持(ITIL 4 CDS):整合服务创建、交付和支持流程,实现高效的 IT 服务管理。
  • ITIL 4 专家:高速 IT(ITIL 4 HVIT):解决在数字化背景下提供高速 IT 服务和实现快速价值的实践问题。
  • ITIL 4 专家:驱动利益相关者价值(ITIL 4 DSV):通过强有力的沟通和协调,加强与利益相关者的关系,提高服务效率。
  • ITIL 4 战略师:指导、计划和改进(ITIL 4 DPI):侧重于战略领导和管理,以推动服务改进并确保与组织目标保持一致。

为什么选择 ITIL 4 管理专业人员?

  • 中高级职位的理想选择:非常适合担任中高级职务或以担任中高级职务为目标的人员,可提高您的服务管理专业技能。
  • 发展基本技能:掌握成功管理和交付 IT 化产品和服务所需的关键技能。
  • 增强您的专业知识:加深对 ITIL Practice Manager 的理解,推动有效的 IT 服务管理和改进。
ITIL® 4 专家:Create, Deliver and Support ITIL® 4 战略家:Direct, Plan and Improve ITIL® 4 专家:驱动 Stakeholder 价值 ITIL® 4 专家:高速 IT ITIL® 4 管理专业人员资料包

ITIL® 4 Managing Professional 课程的可用性和价格

ITIL® 4 Managing Professional 在线课程(含考试)

在本展示中,您将看到ITIL® 4 Managing ProfessionalITIL® 4范围内的精选培训课程和考试。
如果您没有找到想要的课程或考试,请联系我们

ITIL 4 管理专业人员在线考试

在本次展示中,您只需购买 ITIL® 4 Managing Professional考试券,即可在 PeopleCert 门户网站上全天 24 小时完全自主地参加在线考试。

iLEARN 是ATO(经认可的培训机构)和
AEO 认可考试机构)。
Itil4 Ato Logo

要验证 PeopleCert 认证,请单击徽标。

ITIL® 4 Managing Professional(ITIL® 4 MP,ITIL 专业认证)面向在各企业技术和数字团队中工作的 IT 从业人员。管理专业人员 (MP) 类别中包含的ITIL 认证提供了有关如何成功运营 IT 项目、团队和工作流程的实用技术知识。

ITIL® 4 Managing Professional 包含四个模块

Itil4 Official Scheme

ITIL 4 专家:创建、交付和支持
ITIL 4 专家:创建、交付和支持面向管理 IT 化和数字化产品与服务运营的 ITSM 从业人员,以及负责端到端交付的人员。

ITIL 4 专家:驱动利益相关者价值
ITIL 4 专家:驱动利益相关者价值》面向负责管理和整合利益相关者的从业人员、关注客户旅程和体验的从业人员以及负责促进与合作伙伴和供应商关系的从业人员。

ITIL 4 专家:高速 IT
ITIL 4 Specialist High Velocity IT 面向在高速环境中或面向高速环境工作的数字服务或数字转型项目的 IT 经理和从业人员。7

ITIL 4 战略专家:直接计划和改进
ITIL 4 Strategicgist Direct Plan and Improve 是通用模块,是 ITIL 4 Management Professional 和 ITIL 4 Strategic Leader 流程的关键组成部分。ITIL 4 战略师:直接计划和改进》面向参与制定方向和战略或发展持续改进团队的各级管理人员。它将涵盖实践和战略要素。

获得 ITIL 4 Managing Professional 认证,您必须具备以下条件之一:

  • 通过 ITIL 4 Managing Professional 过渡模块。要进入该模块,您必须从 ITIL v3 认证计划中获得 17 个学分,或从 ITIL v3 和 ITIL 4 Foundation 认证中获得 15 个学分。

  • 参加所有 ITIL 4 MP 培训课程和考试(CDS、DSV、HVIT、DPI)。

我们的电子学习平台经过优化,可通过网页浏览器(包括移动设备)访问

常见问题

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.