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课程 APMG ISO/IEC 20000 Auditor

iLEARN 提供的 ISO/IEC 20000 Auditor 课程认证

iLEARN 是一家ATO（经认可的培训机构）
APMG-International 的ISO/IEC 20000 课程的ATO （认可培训机构
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如需在线验证认证，请访问 iCONS - Innovative Consulting S.r.l.，iLEARN 是该公司的一个业务部门。

ISO/IEC 20000 Auditor

ISO/IEC 20000 是 IT 服务管理 (ITSM) 的国际标准。它规定了提供高质量 IT 服务所需的要求，并提供了实施有效服务管理系统的详细信息，同时还就如何证明符合标准提供了指导。

ISO/IEC 20000 审核员认证

通过审核员考试的考生将表明他们了解 IT 服务管理的原则和 ISO/IEC 20000-1 的要求。
通过 APMG ISO/IEC 20000 审核员考试后，即可自动获得 APMG ISO/IEC 20000审核员认证。APMG ISO/IEC 20000 审核员课程为通过考试，进而获得认证提供了最佳准备。

ISO/IEC 20000 审核员课程

本课程是为有经验的审核员开设的过渡课程。它不包括一般管理体系审核技术的原理，因此要求参加课程的代表至少有三年在 IT 环境中进行审核的经验。可以是第三方审核员，也可以是企业内部审核员。必须参加过 APMG 认证的审计师课程，才能参加该考试。
该课程帮助学员准备 APMG ISO/IEC 20000 审核员考试。

您可以在下面阅读有关 APMG ISO/IEC 20000 审核员信息的课程表。

Objectives

审核员级别课程的目的是让参加课程的学员学习以下内容

  • ISO/IEC 20000-1:2018（规范）的内容、要求、目标和应用；
  • IT 服务管理的原则；
  • 如何解决服务供应商的应用领域定义和认证资格问题。
  • ISO/IEC 20000-2:2018（操作规范）在审核中的应用和相关性；
  • 预审、正式认证审核和定期检查中的要求。

Who it is aimed at

IT 审计员，包括在提供服务的组织内部工作的审计员和为认证机构工作的审计员。

Contents

  • 标准简介和背景；
  • 信息技术管理原则；
  • ISO/IEC 20000 认证计划；
  • ISO/IEC 20000 标准的内容；
  • 工具如何支持认证；
  • 认证领域的定义和适用性；

Prerequisites

建议具备 3 年 IT 领域审计经验。

要参加考试，必须阅读并接受考试机构的条款和条件。参加考试时必须确认接受这些条款和条件。

Duration

面授/远程课程时间：2 天

Accreditation

APMG

Courses languages

英语

Teacher language

意大利语, 英语, 法语, 西班牙语

Material course language

英语

Exam type

Paper

Certification

ISO/IEC 20000 Auditor官方证书

Certificate type

Online, Paper

Exam language

英语

Exam format

  • 多项选择
  • 每张试卷 40 道题
  • 26 分及格（满分 40 分）- 65
  • 考试时间为 60 分钟
  • 闭卷

常见问题

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

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