Are prices published on www.innovativelearning.eu including VAT?

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases: billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/ The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

How much time do I have to take the certification exam?

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

I have to purchase several packages: how can I assign them to participants?

During the purchase process it is possible to register data and details of each participant.

Is the course on the platform immediately activated after the purchase?

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

What does 30d, 120d or 1 year in the title of products on our website mean?

30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us. The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.

When is the exam voucher code issued?

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

课程 APMG ISO/IEC 20000 Practitioner

iLEARN 提供的 ISO/IEC 20000 Practitioner 课程认证

iLEARN 是一家ATO（经认可的培训机构）
APMG-International 的ISO/IEC 20000 课程的ATO （认可培训机构

如需在线验证认证，请访问 iCONS - Innovative Consulting S.r.l.，iLEARN 是该公司的一个业务部门。

ISO/IEC 20000 从业人员

ISO/IEC 20000是 IT 服务管理 (ITSM) 的国际标准。它规定了提供高质量 IT 服务所需的要求，并提供了实施有效服务管理系统的详细信息，同时还提供了如何证明符合标准的指导。

ISO/IEC 20000 从业人员认证

学员将学习如何在组织内应用 ISO/IEC 20000 标准的内容。通过 APMG ISO/IEC20000从业人员考试后，即可自动获得 ISO/IEC 20000 从业人员认证。ISO/IEC 20000 从业人员课程为通过考试并获得认证提供了最佳准备。

ISO/IEC 20000 从业人员课程

达到 ISO/IEC 20000 从业人员水平的学员应了解并能够在当前已通过认证的组织或考虑通过认证的组织中应用 ISO/IEC 20000 标准的内容。
该课程为参加 APMG ISO/IEC Practitioner IT 服务管理证书考试做好准备。

您可以在下面的课程表中阅读有关 ISO/IEC 20000 Practitioner 课程的信息。

目标

参加 ISO/IEC 20000 从业人员课程的学员将

了解标准第 1、2 和 3 部分的目的、使用和应用；
为试图获得 ISO/IEC 20000 认证的组织提供帮助和建议；
了解、解释并提供有关 ISO/IEC 20000 认证的适用性、资格和领域定义的建议；
了解并解释 ISO/IEC 20000 与常用 ITSM 最佳实践及相关标准之间的现有关系；
解释并应用标准第 1 部分的要求；
帮助评估与标准相关的现状并提供建议；
对差距和相关改进计划以及已采取的干预措施进行分析。
了解、创建和应用服务管理计划；
帮助组织实施持续改进流程并提供相关建议；
根据 APMG 资格认证计划的规定，为组织进行 ISO/IEC 20000 认证审计做好准备。

根据这些目标，课程侧重于概念的学习，最重要的是概念的实际应用。

适合人群

本资格认证面向在基于 ISO/IEC 20000 的服务管理系统的生产和/或运营管理中担任重要角色的专业人员、管理人员和顾问。

课程内容

ISO/IEC 20000 和相关认证的介绍和背景；
ISO/IEC 20000 第 1 和第 2 部分的内容、使用和应用；
认证领域的适用性和定义；
ISO/IEC 20000，如何使用和获取；
它能帮助哪些组织。

先决条件

学员必须掌握 IT 服务管理原则和流程的基本知识。
这方面的知识基础如在课程ITIL® Foundation或ISO/IEC 20000 Foundation 中获得的知识。

购买课程后，学员将被要求寄送上述证书之一。

要参加考试，必须阅读并接受考试机构的条款和条件。参加考试时必须确认接受这些条款和条件。

课程时长

面授/远程课程持续时间：2天
课堂/远程 Full(Found + Pract) 课程时间：5天

认证

APMG

课程语言

英语

教师语言

意大利语, 英语, 法语, 西班牙语

课程材料语言

英语

考试类型

在线, 纸质

认证

ISO/IEC 20000 从业人员官方证书

证书类型

在线

考试语言

英语

考试形式

复杂选择题
每卷 4 题，每题 20 分
及格分数：40/80 分 - 50%
考试时间为 3 小时
开卷考试（只允许提交第一部分的副本）。