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ITIL® 4 专家：业务关系管理 1年访问权限（含考试）
ITIL® 4 专家：iLEARN Innovative Learning 提供的 1 年访问权限（含考试）英语在线课程
AEO （ 认可考试机构）。
要验证 PeopleCert 认证，请单击徽标。
ITIL 4 专家：业务关系管理模块专为从事培养和管理服务提供商、消费者组织和利益相关者之间关系的 IT 专业人员设计。
访问期限
- 1 年平台访问权限
ITIL 4 专家：业务关系管理在线课程详情
本在线课程由 PeopleCert 在其平台上直接提供。
- 2-3 小时 的内容，分为若干学习模块
- 互动和自定进度的 课程
- 移动优化，设备友好
- 包含ITIL 4 术语表
- 电子版官方手册 （点击 "添加纸质版手册 "选项，可付费获取纸质版手册）
- PeopleCert 官方培训材料 (OTM)- 由 PeopleCert 发布的官方课程材料，是 iLEARN 在线课程之外的额外学习资源
- PeopleCert 官方模拟考试 （可选的收费服务，除课程中已包含的模拟考试外，还允许考生测试真实考试体验。要获得该服务，请选择 "PeopleCert 官方模拟考试 "选项。）
要完成课程并做好最佳考试准备，我们建议您至少学习 21 个小时。
ITIL 4 BRM 考试详情
- 考试时间为 90 分钟（以母语以外的语言参加考试的考生需额外花费 25% 的时间）
- 闭卷
- 40 道选择题
- 及格分数：26/40 分 - 65
有关技术要求和在线考试程序的更多信息，请点击此处。
Typology
1 年访问权限（含考试）在线课程日期
OnlineAccreditation
PeopleCertIndividual price
Access duration of the course
1 年返回购物车
英语Objectives
- 概述业务关系管理的角色、职责、知识和技能。
- 促进利益相关者明确了解战略和运营需求，促进合作以创造价值和实现业务目标。
- 利用业务关系管理指标和关键成功因素，提高绩效和效率。
- 利用 ITIL 成熟度模型，评估、分析和提升业务关系管理能力。
Who it is aimed at
本模块专为在建立和培养服务提供商与消费者组织及其各自利益相关者之间的关系方面发挥重要作用的 IT 专业人员设计。
Contents
- 业务关系管理 (BRM) 的关键概念
- 业务关系管理（BRM）的价值流和流程
- 如何应用业务关系管理（BRM）模型和技术
- 业务关系管理（BRM）的角色、技能和组织解决方案
- 信息和技术如何支持和促进业务关系管理
- 合作伙伴和供应商在业务关系管理（BRM）中的作用
- 如何发展企业的业务关系管理（BRM）能力
Prerequisites
要学习任何 ITIL 4 专家：学员必须持有 ITIL 4 Foundation 证书或 ITIL 4 Managing Professional Transition 证书。
此外，考生还必须参加过相关的认证培训课程。
Teacher language
Exam type
Certificate type
Exam language
No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:
billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT idYou can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/
The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.