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认证敏捷服务经理 (CASM®) 考试 + 自学材料
认证敏捷服务经理 (CASM®) 考试 + iLEARN Innovative Learning 提供的在线自学材料
要验证 PeopleCert 认证，请单击徽标。
认证敏捷服务经理 (CASM®)是一项基于敏捷运营的资格认证。它融合了《敏捷宣言》的核心价值和原则，以及 DevOps、Scrum、Kanban 和 Lean IT 等其他敏捷概念和实践。
DOI CASM 在线考试形式
- 考试时间为 60 分钟（使用母语以外的语言参加考试的考生需额外花费 25% 的时间）
- 开卷考试（可使用 PeopleCert OTM - 官方培训材料）
- 40 道选择题
- 及格分数：26/40 分 - 65
有关技术要求和在线考试程序的更多信息，请单击此处。
自学材料包括哪些内容？
- PeopleCert 官方培训材料 (OTM)- 由 PeopleCert 发布的官方课程材料，用于自学
- 与认证培训师进行 120 天*的在线异步辅导
- 与认证培训师进行2 小时、4 小时或 8 小时的辅导 （可选服务）
- 1 份官方样卷
* 为支持学员理解 Peoplecert 官方培训材料，提供了与认证培训师的异步辅导。 接触程度将根据学员的学习要求而有所不同。但是，培训师和学员之间至少有一次交流，以确保学员了解如何浏览课程材料，并同意任何辅导互动计划。辅导语言为英语。
通过订购本自学包，您将满足 PeopleCert 规定的所有必要条件，并有资格参加最终认证考试。
Objectives
参加这些课程和考试的学员将学习到
- 敏捷的含义。
- 敏捷宣言的核心价值和原则
- 如何将敏捷思想和价值观转化为服务管理实践
- 敏捷概念和相关实践，包括 DevOps、ITIL、SRE、精益和 Scrum
- Scrum 角色、工件和事件如何适用于流程
- 敏捷服务管理的两个方面：敏捷流程改进和敏捷流程工程
Who it is aimed at
- 实践负责人和流程设计者
- 有兴趣帮助流程更加敏捷的开发人员
- 希望连接多个实践并创建 DevOps 风格环境的管理人员
- 负责设计或改进流程的员工和管理人员
- 通过流程改进和 DevOps 计划为客户提供指导的顾问
- 负责管理流程相关需求、确保流程效率和有效性或最大化流程价值的人员
Contents
- 敏捷服务管理介绍
- 敏捷服务管理
- 利用相关指南
- 敏捷服务管理角色
- 敏捷流程工程
- 敏捷服务管理工件
- 敏捷服务管理事件
- 敏捷流程改进
Prerequisites
学习或参加 DOI CASM 认证考试没有先决条件。不过，具备 ITSM 和敏捷的基本知识会有所帮助。
Teacher language
Material course language
Exam type
Certificate type
Exam language
No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:
billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT idYou can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/
The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.