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申诉程序仅涉及由iLEARN管理的考试计划。对于其他资格证书，请参阅相关考试机构的申诉程序。

启动投诉或申诉程序的步骤如下：

在收到申请后的五个工作日内，对申请进行审查，并做出是否受理的决定；如果决定不予受理，则通过电子邮件向申请者发送处理动机；在这一阶段，可能需要更多的文件或信息，将要求提出者暂停回复；
如果投诉或申诉被接受，将发送一封确认电子邮件；
申诉委员会在 15 个工作日内对申诉进行审查，上诉委员会在 15 个工作日内对上诉进行审查；
最后将委员会的建议和/或决定通知投诉人。

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