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VeriSM™ Foundation 考试
iLEARN Innovative Learning 提供的 VeriSM™ Foundation 考试在线考试
EXIN 用于VeriSM™ 课程的 ATO（认证培训机构）。
iLEARN 是 iCONS - Innovative Consulting S.r.l. 的一个业务部门。
VeriSM™是数字时代的全新服务管理方法。VeriSM™ 为企业提供了根据当今的高要求服务客户的机会，同时降低了风险和成本。通过 VeriSM™ 认证的专业人员将掌握最新的知识和一套强大的服务管理工具，在所有客户服务环境中都能表现出色。
VeriSM™ Foundation重点关注 VeriSM™ 模型，该模型强调对价值、成果和组织目标的关注。它还包括一个独特的管理网，指导如何选择适当的管理实践来建立产品或服务。它为数字时代的服务管理提供了背景，并探讨了如何应用新兴技术和先进的管理实践为消费者增加价值。
VeriSM™ Foundation 在线考试详情
- 多项选择
- 40 道题
- 26 分合格（65 分）
- 闭卷
- 考试时间为 60 分钟
在线考试形式和特点
有关技术要求和在线考试程序的更多信息，请点击此处。
Prerequisites
最好事先对服务管理有所了解。
要参加考试，必须阅读并接受考试机构的条款和条件。参加考试时必须确认接受这些条款和条件。
Exam type
Certificate type
Exam language
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With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.