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ITIL® 4 Practitioner：关系管理 1年访问权限（含考试）
ITIL® 4 Practitioner：iLEARN Innovative Learning 提供的 1 年访问权限（含考试）英语在线课程
AEO （ 认可考试机构）。
要验证 PeopleCert 认证，请单击徽标。
ITIL 4 Practitioner：关系管理培训对 IT 服务管理领域的个人和组织非常有用。ITIL 4 从业人员：关系管理培训特别关注 ITIL 原则在建立和维护与利益相关者的有效关系方面的实际应用。
访问期限
- 1 年平台访问权限
ITIL 4 从业人员：关系管理在线课程详情
本在线课程由 PeopleCert 在其平台上直接提供。
- 2-3 小时 的内容，分为若干学习模块
- 互动和自定进度的 课程
- 移动优化，设备友好
- 包含ITIL 4 术语表
- 电子版官方手册 （点击 "添加纸质版手册 "选项，可付费获取纸质版手册）
- PeopleCert 官方培训材料 (OTM)- 由 PeopleCert 发布的官方课程材料，是 iLEARN 在线课程之外的额外学习资源
- PeopleCert 官方模拟考试 （可选的收费服务，除课程中已包含的模拟考试外，还允许考生测试真实考试体验。要获得该服务，请选择 "PeopleCert 官方模拟考试 "选项。）
为完成课程并达到最佳备考效果，我们建议您至少学习 7 个小时。
ITIL 4 关系管理考试形式
- 考试时间为 30 分钟（以母语以外的语言参加考试的考生需额外花费 25% 的时间）
- 闭卷
- 20 道选择题
- 每个正确答案得 1 分
- 及格分数：13/20 分 - 65
有关技术要求和在线考试程序的更多信息，请点击此处。
目标
- 建立适用于整个组织的关系和关系管理标准化方法。
- 确保组织内部以及与外部实体（如客户、用户、合作伙伴和供应商）的关系蓬勃发展。
- 鼓励追求共同或相互认可的目标，促进无责合作、持续学习、坦诚沟通，以及预防和解决冲突。
- 认识并监督利益相关者及其利益。
- 使用 ITIL Practice Manager 成熟度模型，评估、考核和提升关系管理实践的组织能力。
适合人群
- IT 服务经理
- IT 产品经理
- IT 实践领导者
- IT 业务领导
- IT 采购人员
- IT 支持人员
- IT 现场工程师
- 在无害环境管理（非 IT）环境中应用的任何这些角色
- 数字、IT 和应用程序设计与开发团队
- 服务集成经理和团队
课程内容
- 实践的关键概念
- 实践过程
- 实践的角色和能力
- 信息和技术如何促进实践
- 合作伙伴和供应商在实践过程中的作用
- 如何利用 ITIL 能力模型发展实践
- 指导原则如何支持实践
先决条件
要参加 ITIL 4 Relationship Management 考试，考生必须持有 ITIL 4 Foundation、ITIL® v3 Foundation 或任何下一个 ITIL® v3 级别证书或 ITIL 4 Managing Professional Transition 证书。
此外，考生还必须参加过相关的认证培训课程。
教师语言
考试类型
证书类型
考试语言
No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:
billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT idYou can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/
The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.