登录
90662
ITIL® 4 专家：协作、保证和改进 1年访问权限（含考试）
ITIL® 4 专家：iLEARN Innovative Learning 提供的 1 年访问权限（含考试）英语在线课程：协作、保证和改进
AEO （ 认可考试机构）。
要验证 PeopleCert 认证，请单击徽标。
ITIL 4 专家：Collaborate, Assure and Improve 是 ITIL 4 Practice Manager 模块的批量课程，可帮助考生培养跨实践的强大协作能力，优化服务价值流。
访问期限
- 1 年平台访问权限
ITIL 4 专家：协作、保证和改进在线课程详情
本在线课程由 PeopleCert 在其平台上直接提供。
- 2-3 小时 的内容，分为若干学习模块
- 互动和自定进度的 课程
- 移动优化，设备友好
- 包含ITIL 4 术语表
- 电子版官方手册 （点击 "添加纸质版手册 "选项，可付费获取纸质版手册）
- PeopleCert 官方培训材料 (OTM)- 由 PeopleCert 发布的官方课程材料，是 iLEARN 在线课程之外的额外学习资源
- PeopleCert 官方模拟考试 （可选的收费服务，除课程中已包含的模拟考试外，还允许考生测试真实考试体验。要获得该服务，请选择 "PeopleCert 官方模拟考试 "选项。）
要完成课程并做好最佳考试准备，我们建议您至少学习 21 个小时。
ITIL 4 CAI 考试详情
- 考试时间为 90 分钟（以母语以外的语言参加考试的考生需额外花费 25% 的时间）
- 闭卷
- 60 道选择题
- 每个正确答案得 1 分
- 及格分数：39/60 分 - 65
有关技术要求和在线考试程序的更多信息，请点击此处。
Demo
目标
- 阐明与 ITIL 4 的五项管理实践相关的基本概念、原则、价值和挑战。
- 确保利益相关者理解协同创造价值和实现业务目标的战略和运营先决条件。
- 将这些实践无缝融入组织的价值流。
- 加强对五项实践之间的接口和协同作用的理解。
- 实施衡量标准和成功要素，以提高整体绩效。
- 通过应用 ITIL 成熟度模型，评估、评价和发展各种实践的能力。
适合人群
ITIL 4 专家：Collaborate, Assure and Improve》（《协作、保证和改进》）面向所有寻求提高技能的 IT 专业人士，这些技能包括建立有效的跨实践协作、优化服务价值流，以及在战略和运营层面应用 ITIL 五项管理实践中的关键概念。
课程内容
ITIL 4 专家：协作、保证和改进 "培训课程将使学员深入了解 ITIL® 4 实践的后续五项内容：
- 关系管理
- 供应商管理
- 服务级别管理
- 持续改进
- 信息安全管理
先决条件
要学习任何 ITIL 4 专家课程：Collaborate, Assure and Improve 模块，考生必须持有 ITIL 4 Foundation、ITIL® v3 Foundation 或任何下一个 ITIL® v3 级别证书或 ITIL 4 Managing Professional Transition。
要参加考试，必须参加过认证培训课程。
教师语言
考试类型
证书类型
考试语言
No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:
billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT idYou can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/
The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.