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ITIL® 4 Specialist: Collaborate, Assure and Improve 1 year with exam
ITIL® 4 Specialist: Collaborate, Assure and Improve 1 year with exam online course in Englishprovided by iLEARN Innovative Learning
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
To verify the PeopleCert accreditation, click on the logo.
ITIL 4 Specialist: Collaborate, Assure and Improve is a batch of the ITIL 4 Practice Manager modules that helps candidates to foster strong cross-practice collaboration and optimize service value streams.
Access duration
- 1 year access to the platform
ITIL 4 Specialist: Collaborate, Assure and Improve online course details
This online course is provided directly by PeopleCert on their platform.
- 2-3 hours of contents, divided in bite-sized learning modules
- Interactive and self-paced course
- Mobile-optimised and device-friendly
- ITIL 4 glossary included
- Official manual in digital format (paper version available for a fee by clicking on the option “ Add the manual in paper format” )
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the iLEARN online course
- PeopleCert official mock exam (optional service for a fee that allows candidates to test the real exam experience, in addition to the mock exam/s already included in the course. To obtain it, please select the option “PeopleCert official mock exam”)
To complete the course and have an optimal exam preparation, we recommend you to spend at least 21 hours of study.
ITIL 4 CAI exam details
- Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 60 multiple choice questions
- 1 mark for each correct answer
- Passing score: 39/60 marks - 65%
For more information about technical requirements and online exam procedure, please click here.
Typology
1 year online course with examLocation
OnlineAccreditation
PeopleCertIndividual price
Access duration of the course
1 yearLanguage
EnglishObjectives
- Clarifying the essential concepts, principles, value, and challenges associated with ITIL 4's five management practices.
- Ensuring stakeholders comprehend the strategic and operational prerequisites for collaborative value creation and achieving business goals.
- Seamlessly incorporating these practices into the organization's value streams.
- Enhancing understanding of the interfaces and synergies among the five practices.
- Implementing metrics and success factors to enhance overall performance.
- Evaluating, assessing, and developing the capability of various practices through the application of the ITIL Maturity Model.
Who it is aimed at
ITIL 4 Specialist: Collaborate, Assure and Improve is aimed at all IT professionals seeking to enhance their skills in establishing effective cross-practice collaboration, optimizing service value streams, and applying key concepts from the five ITIL Management Practices at both strategic and operational levels.
Contents
ITIL 4 Specialist: Collaborate, Assure and Improve training courses will provide an in-depth understanding of the subsequent five ITIL® 4 Practices:
- Relationship Management
- Supplier Management
- Service Level Management
- Continual Improvement
- Information Security Management
Prerequisites
In order to access any of the ITIL 4 Specialist: Collaborate, Assure and Improve modules, candidates must hold an ITIL 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate or an ITIL 4 Managing Professional Transition.
In order to access the exam, it is mandatory to have attended an accredited training course.
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The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.