FitSM® Foundation Courses

iLEARN is an ATO (Accredited Training Organization) 
of APMG-International for the FitSM® courses
 

For an online verification of accreditations, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.

FITSM® FOUNDATION

FitSM® Foundation allows candidates to certify their ability in implementing effective, fundamental IT service management processes.

FITSM® FOUNDATION CERTIFICATION

FitSM® Foundation certification provides the basics of service management with a focus on the most important processes to ensure smooth IT operations. FitSM was designed to be compatible with the ISO/IEC 20000-1 standard (requirements for a service management system) and the IT Infrastructure Library (ITIL).

Although the FitSM process model, requirements, recommended activities and role model are designed to be lightweight, FitSM can also be used as a first step toward a “full” ITSM implementation, for example, by applying ITIL good practices and/or aiming for compliance with ISO/IEC 20000-1.

FITSM® FOUNDATION COURSE

This FitSM® Foundation course aims to provide the basic IT service management concepts and terms (based on FitSM-0), outline the purpose and structure of FitSM standards and their relationship to other standards and understand the process framework underlying FitSM and requirements defined within it.

Here below you can read the course sheet with all the information about the FitSM® Foundation training course.