ITIL® 4 Specialist: Create, Deliver and Support

• Understand how to plan and build a service value stream to create, deliver, and support services:
  • Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
  • Understand the value of positive communications
  • Understand the planning and management of resources in the SVS
  • Understand the value and use of IT across the SVS
• Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
  • Learn how to design, develop, and transition a value stream using ITIL practices
  • Learn how to better provide user support using ITIL practices
• Learn how to create, deliver, and support services:
  • Discover how to prioritize, structure, and coordinate work and activities
  • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.

• Introduction
• Organization, management & planning for CDS
• Information & technology, & the SVS
• Developing a new service; value stream & practices
• Supporting a live service; value stream & practices
• Techniques & options for CDS

In order to access ITIL® 4 Create Deliver and Support course and exam, you must have obtained ITIL® 4 Foundation certificate. In order to access the exam, it is mandatory to have attended an accredited training course

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.

• Classroom/distant course duration: 3 days 
• Online course durations:
  • 14 platform access days
  • 30 platform access days
  • 120 platform access days

21 contact hours (the required number of contact hours in order to attend the exam).

Thanks to the new App "iLEARN LMS", you can access your e-learning course from anywhere and at anytime you want on your mobile devices. Download it now!