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ITIL® 4 Specialist: Create, Deliver and Support Courses

ITIL 4 Specialist: Create, Deliver and Support certification training courses and exams available in several languages and provided by iLEARN

Availability and prices of ITIL® 4 Specialist: Create, Deliver and Support courses

ITIL® 4 Specialist: Create Deliver and Support online courses (e-learning) with exam

In this showcase you will find a selection of training courses, exams and mock exams concerning ITIL 4 Specialist: Create, Deliver and Support within ITIL 4 qualification scheme. 
If you do not see a specific ITIL 4 CDS course or ITIL 4 CDS exam, please contact us.

ITIL 4 CDS online exam

In this showcase you will be able to purchase the ITIL 4 Specialist: Create, Deliver and Support exam voucher only to take the online exam on PeopleCert portal, in complete autonomy, 24 hours a day.

ITIL® 4 Specialist: Create, Deliver and Support distance - live virtual courses calendar

In this showcase you will find the next available dates for ITIL® 4 Specialist: Create, Deliver and Support online courses (live virtual sessions) with ITIL certification exam. These courses are provided via web-conference in real time by our accredited trainers, that will be at your complete disposal. The ITIL® 4 Specialist: Create, Deliver and Support certification exam will be taken online on PeopleCert portal. 

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
Itil4 Ato Logo

To verify the PeopleCert accreditation, click on the logo.

ITIL® 4 SPECIALIST: CREATE, DELIVER AND SUPPORT (ITIL 4 SPECIALIST CDS)

ITIL® 4 Specialist Create Deliver and Support (ITIL 4 CDS) module covers the 'core' service management activities and expands the current scope of ITIL to cover the 'creation' of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

 

ITIL® 4 SPECIALIST CREATE DELIVER AND SUPPORT CERTIFICATION (ITIL 4 CDS)

ITIL 4 Specialist Create, Deliver and Support (ITIL 4 CDS) is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

 

ITIL 4 SPECIALIST CREATE DELIVER AND SUPPORT COURSE (ITIL CDS)

This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

 

Learning Digital Assistant for ITIL 4 courses

iLEARN has introduced its brand-new service, the Learning Digital Assistant, a study support service that aids you in learning the content for all ITIL 4 certifications, thanks to the integration of Artificial Intelligence into our eLearning platform. Add it to your course by selecting it as an option during the purchase of your ITIL package, or purchase it by selecting the product in the showcase at the beginning of this page.

Discover all the details about your new virtual personal guide for ITIL 4 training.

 

PDU - ITIL 4 SPECIALIST CREATE DELIVER AND SUPPORT (ITIL CDS)

Our ITIL® 4 Specialist Create, Deliver and Support (ITIL 4 CDS) training course can provide 21 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

Technical: 3
Leadership: 2
Strategic: 16

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

 

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.

 

Here below you can read the course sheet with information about ITIL® 4 Specialist: Create Deliver and Support course.

Objectives

  • Understand how to plan and build a service value stream to create, deliver, and support services:
    • Learn the concepts and challenges that relate to organisational structure, team capabilities, roles, and culture across the SVS
    • Understand the value of positive communications
    • Understand the planning and management of resources in the SVS
    • Understand the value and use of IT across the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams:
    • Learn how to design, develop, and transition a value stream using ITIL practices
    • Learn how to better provide user support using ITIL practices
  • Learn how to create, deliver, and support services:
    • Discover how to prioritize, structure, and coordinate work and activities
    • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

Who it is aimed at

This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.

Contents

  • Introduction
  • Organization, management & planning for CDS
  • Information & technology, & the SVS
  • Developing a new service; value stream & practices
  • Supporting a live service; value stream & practices
  • Techniques & options for CDS

Prerequisites

In order to access ITIL® 4 Create Deliver and Support course and exam, you must have obtained ITIL® 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate. In order to access the exam, it is mandatory to have attended an accredited training course

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.

Duration

  • Classroom/distant course duration: 3 days 
  • Online course durations:
    • 30 days access to the platform
    • 1 year access to the platform

PMI PDU: 21

Our e-learning platform is optimized for access via web browsers, including mobile!

Accreditation

PeopleCert

Courses languages

English, French, Spanish

Teacher language

English, French, Spanish

Material course language

English, French, Spanish

Exam type

Online

Certification

ITIL® 4 Specialist: Create, Deliver and Support official certificate

This certification is subject to the PeopleCert Continuing Development Programme. Find out how and when to renew your certification.

Certificate type

Online, Paper

Exam language

Italian, English, French, Spanish, Chinese, German, Japanese, Polish, Portuguese

Exam format

  • Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
  • Closed book
  • 40 multiple choice questions
  • Passing score: 28/40 marks - 70%
Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

 

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

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