ITIL® 4 Specialist: Drive Stakeholder Value

• Understand how customer journeys are designed
• Understand how to target markets and stakeholders
• Understand how to foster stakeholder relationships
• Understand how to align expectations and agree upon details of service
• Understand how to onboard and off-board customers and users
• Understand how to act together to ensure continual value co-creation (service consumption/provisioning)
• Understand how to realize and validate service value

This course is aimed at individuals in management and service management roles who have a responsibility for the practices such as software engineer/developer, DevOps Manager/Specialist, Solution Architect, etc., as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.

• Value propositions
• Fostering relationships
• Keeping engagement channels open
• Shaping demand
• Designing service offerings
• Aligning and agreeing expectations
• Co-creating service experiences
• Realizing value

In order to access ITIL® 4 Drive Stakeholder Value course and exam, you must have obtained ITIL® 4 Foundation certificate. In order to access the exam, it is mandatory to have attended an accredited training course

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.

• Classroom/distant course duration: 3 days 
• Online course durations:
  • 14 platform access days
  • 30 platform access days
  • 120 platform access days

21 contact hours (the required number of contact hours in order to attend the exam).

Thanks to the new App "iLEARN LMS", you can access your e-learning course from anywhere and at anytime you want on your mobile devices. Download it now!