Are prices published on www.innovativelearning.eu including VAT?

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases: billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/ The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

How much time do I have to take the certification exam?

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

I have to purchase several packages: how can I assign them to participants?

During the purchase process it is possible to register data and details of each participant.

Is the course on the platform immediately activated after the purchase?

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

What does 30d or 1 year in the title of products on our website mean?

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.

When is the exam voucher code issued?

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

How to transition from ITIL® v3 to ITIL® 4

Transition from ITIL v3 to ITIL4 provided by iLEARN

Since September 30, 2022, the ITIL v3 to ITIL 4 transition module, originally published by PeopleCert as ITIL 4 Managing Professional Transition, has been officially retired. Candidates with ITIL v3 credits will now need to start the ITIL 4 certification scheme from the first level, ITIL 4 Foundation.
Discover the complete ITIL 4 certification scheme.
The following procedure is no longer valid and is provided for informational purposes only.

How to transitition from ITIL® v3 to ITIL® 4

ITIL4%20Transitions

ITIL v3 Foundation

Due to the structure of ITIL 4 Foundation, there will not be a transition module at the Foundation level.
If a candidate has taken only ITIL v3 Foundation, then the recommended approach is to take ITIL 4 Foundation to be able to transition to the new scheme.
There is a large amount of new material in the ITIL 4 Foundation therefore a single exam is required to assess end- learners knowledge of the new ITIL 4 Foundation guidance.

ITIL v3 Intermediate (3 or 4 credits achieved)

End-learners holding a low number of credits beyond Foundation have two recommended options to transition to ITIL 4 dependent on what they want to achieve in the scheme.

OPTION 1: They are encouraged to take ITIL 4 Foundation and a further module in their preferred area of interest, becoming either an ITIL Specialist, Strategist or Leader.
OPTION 2: They are encouraged to achieve 17 credits from ITIL v3 to become eligible to take the ITIL Managing Professional transition module.

Option 1

If a candidate has no intention of pursuing the ITIL Managing Professional designation, there are still options to be offered among the ITIL Specialist modules and/or ITIL Strategist module. The recommended route for these candidates would be to take the most relevant module in their area of practice/interest.
This will enable candidates to show that their ITIL designation is current and also to gain a deep-dive into a particular specialism related to their field.
If candidates chose to take the ITIL Strategist module, they would also have the benefit of this being a universal module that is relevant to both ITIL Managing Professional and ITIL Strategic Leadership streams.

Option 2

If end-learners would like to work towards achieving the ITIL Managing Professional (ITIL MP) designation and they have completed one or more v3 module beyond ITIL v3 Foundation, they will need to continue collecting v3 credits until they have achieved the required 17 credits.
End-learners are then eligible to take the ITIL Managing Professional transition module. The benefit of this is that they are eligible to fast track past the v3 Managing Across the Lifecycle course and exam.

ITIL v3 Intermediate/Practitioner (6 ore more credits achieved beyond Foundation)

If an end-learner has achieved 6 credits or more since v3 Foundation, then it is in their interest to continue collecting v3 credits to prepare them for an easy transition to ITIL 4 and gain the ITIL Managing Professional designation.
They will need to reach 17 credits to be eligible to take the ITIL Managing Professional transition module. This benefits end-learners as they will then become eligible to fast track past the v3 Managing across the Lifecycle course and exam.

ITIL v3 Expert

If an end-learner has achieved ITIL v3 Expert, they can take the ITIL Managing Professional transition module as soon as it is released to achieve the ITIL Managing Professional designation.
After achieving the ITIL Managing Professional designation, if the end-learner is interested in pursuing the ITIL Strategic Leader stream, they would only need to complete the ITIL Leader Digital & Strategy module.
Once they have completed both streams they are eligible to move towards ITIL Master.
Further details about the release of ITIL Master will be released at a later date.