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ITIL® 4 Practitioner：服务配置管理 1年访问权限（含考试）
ITIL® 4 Practitioner：iLEARN Innovative Learning 提供的服务配置管理 1 年访问权限（含考试）英语在线课程
AEO （ 认可考试机构）。
要验证 PeopleCert 认证，请单击徽标。
ITIL Practitioner：服务配置管理实践模块可确保在需要的时间和地点提供有关服务配置及其支持配置项的准确可靠的详细信息。这包括对配置项的设置及其相互关联关系的深入了解。
访问期限
- 1 年平台访问权限
ITIL 4 从业人员：服务配置管理在线课程详情
本在线课程由 PeopleCert 在其平台上直接提供。
- 2-3 小时 的内容，分为若干学习模块
- 互动和自定进度的 课程
- 移动优化，设备友好
- 包含ITIL 4 术语表
- 电子版官方手册 （点击 "添加纸质版手册 "选项，可付费获取纸质版手册）
- PeopleCert 官方培训材料 (OTM)- 由 PeopleCert 发布的官方课程材料，是 iLEARN 在线课程之外的额外学习资源
- PeopleCert 官方模拟考试 （可选的收费服务，除课程中已包含的模拟考试外，还允许考生测试真实考试体验。要获得该服务，请选择 "PeopleCert 官方模拟考试 "选项。）
为完成课程并达到最佳备考效果，我们建议您至少学习 7 个小时。
ITIL 4 服务配置管理考试形式
- 考试时间为 30 分钟（以母语以外的语言参加考试的考生需额外花费 25% 的时间）
- 闭卷
- 20 道选择题
- 每个正确答案得 1 分
- 及格分数：13/20 分 - 65
有关技术要求和在线考试程序的更多信息，请点击此处。
目标
- 收集并监督配置项目（CI），包括硬件、软件、网络、设施、供应商、产品和服务。
- 简化向组织提供有价值的配置见解的流程，不断优化与购置和维护相关的费用。
- 加强风险管理战略。
- 监督 IT 服务和要素的容量、可用性和安全性。
- 利用 ITIL 成熟度模型对服务配置管理实践的组织能力进行评估、鉴定和提升。
适合人群
该实践模块专为寻求在该专业实践领域展示和认证其专业知识的 IT 专业人士而设计。
课程内容
- 实践的关键概念
- 实践过程
- 实践的角色和能力
- 信息和技术如何促进实践
- 合作伙伴和供应商在实践过程中的作用
- 如何利用 ITIL 能力模型发展实践
- 指导原则如何支持实践
先决条件
要参加 ITIL 4 Service Configuration Management 考试，考生必须持有 ITIL 4 Foundation、ITIL® v3 Foundation 或任何下一个 ITIL® v3 级别证书或 ITIL 4 Managing Professional Transition 证书。
此外，考生还必须参加过相关的认证培训课程。
教师语言
考试类型
证书类型
考试语言
No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:
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With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.