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VeriSM™ Foundation 1年访问权限（含考试）
由 iLEARN Innovative Learning 提供的 VeriSM™ Foundation 1 年访问权限（含考试）英语在线课程
EXIN 用于VeriSM™ 课程的 ATO（认证培训机构）。
iLEARN 是 iCONS - Innovative Consulting S.r.l. 的一个业务部门。
VeriSM™是数字时代的全新服务管理方法。VeriSM™ 为企业提供了根据当今的高要求服务客户的机会，同时降低了风险和成本。通过 VeriSM™ 认证的专业人员将掌握最新的知识和一套强大的服务管理工具，在所有客户服务环境中都能表现出色。
VeriSM™ Foundation重点关注 VeriSM™ 模型，该模型强调对价值、成果和组织目标的关注。它还包括一个独特的管理网，指导如何选择适当的管理实践来建立产品或服务。它为数字时代的服务管理提供了背景，并探讨了如何应用新兴技术和先进的管理实践为消费者增值。
访问期限
- 1 年平台访问权限
VeriSM™ Foundation 在线课程详情
- 9 节课（3 小时视频）
- 可下载的 PDF 文档，包含每节课的幻灯片
- 1 次官方模拟考试
VeriSM™ Foundation 在线考试详情
- 多选题
- 40 道题
- 26 分及格（65 分）
- 闭卷
- 考试时间为 60 分钟
有关技术要求和在线考试程序的更多信息，请单击此处。
PDU - VeriSM™ Foundation
我们的 VeriSM™ Foundation 培训课程可提供16 个专业发展单位 (PDU)。以下是有关 PDU 分配的详细信息：
- 技术:0
- 领导力:2
- Strategic:14
请注意，为了自动申报参加 iLEARN 提供的本课程的 PDU，必须购买电子格式（pdf）的出席确认（出席证书）。在购买时选择 "添加出席确认 "选项，然后继续结账。
有关PDUs以及如何申请PDUs以保持PMI资格的更多信息，请访问此页面。
Demo
目标
您将学到哪些重要内容？
- 服务组织
- 服务文化
- 人员和组织结构
- VeriSM™ 模型
- 进步实践
- 创新技术
- 入门
适合人群
- 进入服务管理岗位的毕业生和本科生
- 管理人员--希望采用不断发展的服务管理实践
- 行政人员--希望提高服务交付的效率
- 服务所有者和服务经理--希望因掌握现代知识和技能而获得认可
- 信息技术专业人员--需要了解不断发展的管理实践和新技术对其角色的影响
课程内容
培训结束后，您将通过以下方式成为领导者；
- 推动内部参与，做出与客户息息相关的改变
- 提供新的服务管理和产品开发实践，将业务放在首位
- 实施服务管理，增加业务价值，提高市场价值
- 成为不断发展壮大的社区的一员
- 成为在数字时代提供服务管理的抢手先锋
先决条件
没有正式的先决条件，但最好事先对服务管理有所了解。
要参加考试，必须阅读并接受考试机构的条款和条件。参加考试时必须确认接受这些条款和条件。
教师语言
课程材料语言
考试类型
证书类型
考试语言
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With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.