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VeriSM™ Foundation 1 year with exam + Live coaching
VeriSM™ Foundation 1 year with exam + Live coaching online course with coaching in Englishprovided by iLEARN Innovative Learning
of EXIN for VeriSM™ courses
For an online verification of accreditments, do a research with iCONS - Innovative Consulting S.r.l. of which iLEARN is a business unit.
VeriSM™ is a brand new service management approach for the digital age. VeriSM™ offers organizations the opportunity to serve customers in line with today’s high demands, whilst at the same time reducing risks and costs. A professional who is VeriSM™ certified will possess up-to-date knowledge and a powerful set of service management tools to excel in all customer service environments.
Access duration
- 1 year access to the platform
VERISM™ FOUNDATION ONLINE COURSE DETAILS
- 9 lessons (3 hours of video)
- Downloadable PDF documents with slides for each lesson
- 1 official mock exam
Features of the Live coaching
- Two hours of coaching included, but you can add two or four more hours by selecting the corresponding option among the additional services of the package.
- Coaching will take place remotely through a web-conference tool (Microsoft Teams) and will allow you to discuss unclear topics with an accredited instructor, including information on how to manage the certification exam. During the coaching session, the following activities can be carried out:
- Planning learning activities
- Even after the session, email exchange with the trainer for educational support
- Learning verification and content deepening
- We recommend scheduling the coaching session after completing self-study and before taking the exam.
VeriSM™ Foundation online exam details
- Multiple-choice
- 40 questions
- 26 marks required to pass (65)
- Closed-book
- 60-minute duration
For further information on online exams, please click here.
PDU - VeriSM™ Foundation
Our VeriSM™ Foundation training course can provide 16 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:
- Technical: 0
- Leadership: 2
- Strategic: 14
Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.
For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.
Typology
Online course with Live coachingLocation
OnlineAccreditation
EXINIndividual price
Access duration of the course
1 yearLanguage
EnglishObjectives
What are the key things you will learn?
- The Service Organization
- Service culture
- People and organizational structure
- The VeriSM™ model
- Progressive practices
- Innovative technologies
- Getting started
Who it is aimed at
- Graduates and undergraduates entering service management roles
- Managers - looking to adopt evolving service mangement practices
- Executives - wishing to enhance the effectiveness of their service delivery
- Service owners and service managers - wanting to be recognized for possessing contemporary knowledge and skills
- IT professionals - who need to understand the impact of evolving management practices and new technologies on their role
Contents
At the end of the training you will lead the way by:
- Driving internal engagement and making changes that matter to the customer
- Delivering new service management and product development practices that put your business first
- Implementing service management which adds value to your business, making you more valuable in the marketplace
- Being part of a growing community
- Being a sought after pioneer in delivering service management for the digital age
Prerequisites
There are no formal prerequisites however a good prior knowledge of Service Management is desirable.
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
Teacher language
Material course language
Exam type
Certificate type
Exam language
No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:
billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT idYou can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/
The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.