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ITIL® 4 Specialist: Drive Stakeholder Value Courses

ITIL 4 Specialist: Drive Stakeholder Value certification training courses and exams available in several languages and provided by iLEARN

Availability and prices of ITIL® 4 Specialist: Drive Stakeholder Value courses

ITIL® 4 Specialist: Drive Stakeholder Value online courses (e-learning) with exam

In this showcase you will find a selection of training courses, exams and mock exams concerning ITIL 4 Specialist: Drive Stakeholder Value within ITIL 4 qualification scheme. 
If you do not see a specific ITIL 4 DSV course or ITIL 4 DSV exam, please contact us.

ITIL 4 DSV online exam

In this showcase you will be able to purchase the ITIL 4 Specialist: Drive Stakeholder Value exam voucher only to take the online exam on PeopleCert portal, in complete autonomy, 24 hours a day.

ITIL® 4 Specialist: Drive Stakeholder Value distance - live virtual courses calendar

In this showcase you will find the next available dates for ITIL® 4 Specialist: Drive Stakeholder Value online courses (live virtual sessions) with ITIL certification exam. These courses are provided via web-conference in real time by our accredited trainers, that will be at your complete disposal. The ITIL® 4 Specialist: Drive Stakeholder Value certification exam will be taken online on PeopleCert portal. 

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
Itil4 Ato Logo

To verify the PeopleCert accreditation, click on the logo.

ITIL® 4 SPECIALIST: DRIVE STAKEHOLDER VALUE (ITIL 4 SPECIALIST DSV)

ITIL® 4 Specialist Drive Stakeholder Value (ITIL 4 DSV) module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.

 

ITIL® 4 SPECIALIST DRIVE STAKEHOLDER VALUE CERTIFICATION (ITIL 4 DSV)

ITIL 4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. Accredited training for the ITIL 4 Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

 

ITIL 4 SPECIALIST DRIVE STAKEHOLDER VALUE (ITIL DSV)

The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

 

LEARNING DIGITAL ASSISTANT FOR ITIL 4 COURSES

iLEARN has introduced its brand-new service, the Learning Digital Assistant, a study support service that aids you in learning the content for all ITIL 4 certifications, thanks to the integration of Artificial Intelligence into our eLearning platform. Add it to your course by selecting it as an option during the purchase of your ITIL package, or purchase it by selecting the product in the showcase at the beginning of this page.

Discover all the details about your new virtual personal guide for ITIL 4 training.

 

PDU - ITIL 4 SPECIALIST DRIVE STAKEHOLDER VALUE (ITIL DSV)

Our ITIL 4 Specialist Drive Stakeholder Value (ITIL DSV) training course can provide 21 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

Technical: 3
Leadership: 2
Strategic: 16

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

 

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.

 

Here below you can read the course sheet with information about ITIL® 4 Specialist: Drive Stakeholder Value course.

Objectives

  • Understand how customer journeys are designed
  • Understand how to target markets and stakeholders
  • Understand how to foster stakeholder relationships
  • Understand how to align expectations and agree upon details of service
  • Understand how to onboard and off-board customers and users
  • Understand how to act together to ensure continual value co-creation (service consumption/provisioning)
  • Understand how to realize and validate service value

Who it is aimed at

This course is aimed at individuals in management and service management roles who have a responsibility for the practices such as software engineer/developer, DevOps Manager/Specialist, Solution Architect, etc., as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.

Contents

  • Value propositions
  • Fostering relationships
  • Keeping engagement channels open
  • Shaping demand
  • Designing service offerings
  • Aligning and agreeing expectations
  • Co-creating service experiences
  • Realizing value

Prerequisites

In order to access ITIL® 4 Drive Stakeholder Value course and exam, you must have obtained ITIL® 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate. In order to access the exam, it is mandatory to have attended an accredited training course

To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.

Duration

  • Classroom/distant course duration: 3 days 
  • Online course durations:
    • 30 days access to the platform
    • 1 year access to the platform

PMI PDU: 21

Our e-learning platform is optimized for access via web browsers, including mobile!

Accreditation

PeopleCert

Courses languages

English, French, Spanish

Teacher language

English, French, Spanish

Material course language

English, French, Spanish

Exam type

Online

Certification

ITIL® 4 Specialist: Drive Stakeholder Value official certificate

This certification is subject to the PeopleCert Continuing Development Programme. Find out how and when to renew your certification.

Certificate type

Online, Paper

Exam language

Italian, English, French, Spanish, Chinese, German, Japanese, Polish, Portuguese

Exam format

  • Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
  • Closed book
  • 40 multiple choice questions
  • Passing score: 28/40 marks - 70%

Frequently Asked Questions

No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:

billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT id

You can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/

The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.

With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.

During the purchase process it is possible to register data and details of each participant. 

The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.

30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.  

 

Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.

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