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ITIL® 4 Specialist: Drive Stakeholder Value 1 year with exam + Live coaching

iLEARN is an ATO (Accredited Training Organization) and an
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams

To verify the PeopleCert accreditation, click on the logo.

ITIL® 4 Specialist Drive Stakeholder Value (ITIL 4 DSV) module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.

ACCESS DURATION

• 1 year access to the platform

ITIL 4 SPECIALIST DRIVE STAKEHOLDER VALUE ONLINE COURSE DETAILS

• 8 lessons (10 hours of video)
• Downloadable PDF documents with detailed content (slides, explanations) for each lesson
• 2 official mock exams
• End-of-lesson quizzes
• Access 24/7
• Official manual in digital format (paper version available for a fee by clicking on the option “Surcharge for paper manual” )
• PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the iLEARN online course

To complete the course and have an optimal exam preparation, we recommend you to spend at least 21 hours of study.
For further information about online courses, please click here.

FEATURES OF THE LIVE COACHING

• Two hours of coaching included, but you can add two or four more hours by selecting the corresponding option among the additional services of the package.
• Coaching will take place remotely through a web-conference tool (Microsoft Teams) and will allow you to discuss unclear topics with an accredited instructor, including information on how to manage the certification exam. During the coaching session, the following activities can be carried out:
  • Planning learning activities
  • Even after the session, email exchange with the trainer for educational support
  • Learning verification and content deepening
• We recommend scheduling the coaching session after completing self-study and before taking the exam.

ITIL 4 SPECIALIST DRIVE STAKEHOLDER VALUE ONLINE EXAM FORMAT

• Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
• Closed book
• 40 multiple choice questions
• Passing score: 28/40 marks - 70%

For more information about technical requirements and online exam procedure, please click here.

PDU - ITIL 4 SPECIALIST DRIVE STAKEHOLDER VALUE

Our ITIL 4 Specialist Drive Stakeholder Value (ITIL DSV) training course can provide 21 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:

• Technical: 3
• Leadership: 2
• Strategic: 16

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.

For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.