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ITIL® 4 Specialist: Drive Stakeholder Value 1 year with exam + Live coaching
ITIL® 4 Specialist: Drive Stakeholder Value 1 year with exam + Live coaching online course with coaching in English, French, Spanish provided by iLEARN Innovative Learning
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
To verify the PeopleCert accreditation, click on the logo.
ITIL® 4 Specialist Drive Stakeholder Value (ITIL 4 DSV) module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focuses on the conversion of demand into value via IT enabled services.
ACCESS DURATION
- 1 year access to the platform
ITIL 4 SPECIALIST DRIVE STAKEHOLDER VALUE ONLINE COURSE DETAILS
- 8 lessons (10 hours of video)
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- 2 official mock exams
- End-of-lesson quizzes
- Access 24/7
- Official manual in digital format (paper version available for a fee by clicking on the option “Surcharge for paper manual” )
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the iLEARN online course
To complete the course and have an optimal exam preparation, we recommend you to spend at least 21 hours of study.
For further information about online courses, please click here.
FEATURES OF THE LIVE COACHING
- Two hours of coaching included, but you can add two or four more hours by selecting the corresponding option among the additional services of the package.
- Coaching will take place remotely through a web-conference tool (Microsoft Teams) and will allow you to discuss unclear topics with an accredited instructor, including information on how to manage the certification exam. During the coaching session, the following activities can be carried out:
- Planning learning activities
- Even after the session, email exchange with the trainer for educational support
- Learning verification and content deepening
- We recommend scheduling the coaching session after completing self-study and before taking the exam.
ITIL 4 SPECIALIST DRIVE STAKEHOLDER VALUE ONLINE EXAM FORMAT
- Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 40 multiple choice questions
- Passing score: 28/40 marks - 70%
For more information about technical requirements and online exam procedure, please click here.
PDU - ITIL 4 SPECIALIST DRIVE STAKEHOLDER VALUE
Our ITIL 4 Specialist Drive Stakeholder Value (ITIL DSV) training course can provide 21 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:
- Technical: 3
- Leadership: 2
- Strategic: 16
Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.
For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.
Typology
Online course with Live coachingLocation
OnlineAccreditation
PeopleCertIndividual price
Access duration of the course
1 yearLanguage
English, French, SpanishObjectives
- Understand how customer journeys are designed
- Understand how to target markets and stakeholders
- Understand how to foster stakeholder relationships
- Understand how to align expectations and agree upon details of service
- Understand how to onboard and off-board customers and users
- Understand how to act together to ensure continual value co-creation (service consumption/provisioning)
- Understand how to realize and validate service value
Who it is aimed at
This course is aimed at individuals in management and service management roles who have a responsibility for the practices such as software engineer/developer, DevOps Manager/Specialist, Solution Architect, etc., as well as individuals who want to acquire the ITIL Managing Professional (MP) designation.
Contents
- Value propositions
- Fostering relationships
- Keeping engagement channels open
- Shaping demand
- Designing service offerings
- Aligning and agreeing expectations
- Co-creating service experiences
- Realizing value
Prerequisites
In order to access ITIL® 4 Drive Stakeholder Value course and exam, you must have obtained ITIL® 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate. In order to access the exam, it is mandatory to have attended an accredited training course
To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.
Teacher language
Material course language
Exam type
Certificate type
Exam language
No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:
billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT idYou can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/
The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days, 120d or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
The main difference between these packages, beyond the duration of access, is that the 30 days and 1 year packages include the exam, while the 120 days package does not include the exam.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.