ITIL® 4 Specialist: Business Relationship Management Courses

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What is Business Relationship Management?

Business Relationship Management (BRM) focuses on developing and nurturing strong relationships between a business and its stakeholders. It involves understanding stakeholder needs, aligning business objectives with those needs, and facilitating effective communication and collaboration. BRM acts as a liaison, ensuring that the organization delivers value to its stakeholders and meets their expectations. It plays a vital role in enhancing customer satisfaction, driving business growth, and promoting mutual success through strategic relationship management.

What is ITIL 4 Specialist: Business Relationship Management training useful for?

The ITIL 4 Specialist: Business Relationship Management module is designed for IT professionals engaged in cultivating and managing relationships between service providers, consumer organizations, and stakeholders.

Aligned with the ITIL 4 framework, this module offers strategic and practical guidance to help organizations grasp the significance of Business Relationship Management, its essential principles, and associated hurdles. By leveraging these concepts, professionals can optimize the value derived from digital technology investments, create and implement service relationship models, and seamlessly integrate Business Relationship Management into the organization's service value streams, fostering a comprehensive and end-to-end approach.

How to achieve the ITIL 4 Specialist: Business Relationship Management certification?

The ITIL® 4 Specialist: Business Relationship Management certificate is obtained upon successfully passing the related ITIL certification exam.

To be eligible for ITIL 4 Specialist: Business Relationship Management exam, candidates must hold an ITIL 4 Foundation or an ITIL 4 Managing Professional Transition certificate. The related training is also mandatory to sit for the exam.

How to prepare for ITIL 4 Specialist: Business Relationship Management exam?

Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.

iLEARN provides an ITIL 4 Specialist: Business Relationship Management self-study course, including:

• The PeopleCert Official Training Material (OTM), a self-study manual including slides, notes, quizzes and sample papers
• Asynchronous Accredited Trainer Support
• The official PeopleCert eBook
• Online asynchronous coaching with an accredited trainer*
• A PeopleCert exam voucher code valid 12 months

* Asynchronous coaching with an accredited trainer is provided to support learners’ understanding of the Peoplecert Official Training Materials.  Level of contact will vary in accordance with the candidate’s learning requirements. However, there is minimally one communication between the trainer and the learner to ensure that the learner understands how to navigate the course materials and agree to any plans for coaching interactions.

Candidates may decide to add the remote coaching hours with our accredited trainers to better prepare for the final certification exam.

Otherwise, candidates can attend an ITIL 4 Specialist: Business Relationship Management training in a virtual classroom or in classroom on scheduled dates or in-house.

The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.

Learning Digital Assistant for ITIL 4 courses

iLEARN has introduced its brand-new service, the Learning Digital Assistant, a study support service that aids you in learning the content for all ITIL 4 certifications, thanks to the integration of Artificial Intelligence into our eLearning platform. Add it to your course by selecting it as an option during the purchase of your ITIL package, or purchase it by selecting the product in the showcase at the beginning of this page.

Discover all the details about your new virtual personal guide for ITIL 4 training.

Details about ITIL 4 Specialist: Business Relationship Management course