loginITIL® 4 Practitioner: Service Level Management Courses
ITIL 4 Practitioner: Service Level Management certification training courses and exams based on the ITIL practice for Service Level Management.
Summary of Topics
- Availability and prices of ITIL® 4 Practitioner: Service Level Management courses
- What is the Service Level Management and what is a Service Level Manager?
- What is ITIL 4 Practitioner: Service Level Management training useful for?
- How to achieve the ITIL 4 Practitioner: Service Level Management certification?
- How to prepare for ITIL 4 Practitioner: Service Level Management exam?
- Details about ITIL 4 Practitioner: Service Level Management course
Availability and prices of ITIL® 4 Practitioner: Service Level Management courses
ITIL 4 Practitioner: Service Level Management online courses and exams
In this showcase you will find a selection of online courses and exams concerning ITIL® 4 Practitioner: Service Level Management within ITIL 4 qualification scheme and ITIL 4 Practices.If you do not see a specific ITIL 4 Service Level Management course or ITIL 4 Service Level Management exam, please contact us.
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What is the Service Level Management and what is a Service Level Manager?
Service Level Management (SLM) is a key process in IT Service Management (ITSM) that focuses on defining, negotiating, and managing the service levels agreed upon between a service provider and its customers. The goal of Service Level Management is to ensure that the IT services provided meet the needs and expectations of the customers in terms of quality, availability, and performance.
A Service Level Manager oversees the Service Level Management process, participating in SLA negotiation, ensuring compliance with agreed service levels, and collaborating with other teams to address service issues and improvements. This role demands a strong grasp of IT services' technical aspects, coupled with an understanding of business requirements and customer expectations. Effective communication and negotiation skills are essential for success in Service Level Management.
What is ITIL 4 Practitioner: Service Level Management training useful for?
The ITIL 4 Practitioner: Service Level Management training is beneficial for individuals and organizations aiming to improve proficiency in managing service levels within ITSM. It enhances skills in creating effective SLAs, aligning IT services with business goals, fostering effective communication and collaboration, and contributing to continuous service improvement.
How to achieve the ITIL 4 Practitioner: Service Level Management certification?
The ITIL 4 Practitioner: Service Level Management certificate is obtained upon successfully passing the related certification exam.
To be eligible for ITIL 4 Practitioner: Service Level Management exam, candidates must hold an ITIL 4 Foundation or an ITIL 4 Managing Professional Transition certificate. The related training is also mandatory to sit for the exam.
ITIL 4 Practitioner: Service Level Management is one of the five practices included in ITIL 4 Collaborate, Assure and Improve batch, under the ITIL 4 Practice Manager stream. Once a candidate obtained the Service Level Management certificate along with the other four practice certificates, he/she will be awarded with the ITIL 4 Collaborate, Assure and Improve certification.
How to prepare for ITIL 4 Practitioner: Service Level Management exam?
Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.
iLEARN provides the official PeopleCert eLearning course, including:
- Interactive learning modules
- Official manual in digital format
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
- 2 official PeopleCert sample papers
Candidates may decide to add 2 hours of remote coaching with an accredited trainer to better prepare for the final certification exam.
iLEARN makes available also the ITIL 4 Specialist: Collaborate, Assure and Improve Combined eLearning course, covering the 5 ITIL 4 Practitioner courses included in the batch, with the same characteristics of the single practice courses.
Otherwise, candidates can attend an ITIL 4 Practitioner: Service Level Management training in a virtual classroom or in classroom on scheduled dates or in-house. The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.
Details about ITIL 4 Practitioner: Service Level Management course
Objectives
- Establish and maintain a mutual understanding of service quality between the service provider and consumer, catering to the needs of key stakeholders on both ends.
- Monitor and assess the real-time service quality while striving for continual improvement in services and agreements.
- Convert stakeholder expectations and requirements into measurable metrics, and efficiently organize and allocate resources accordingly.
- Oversee the consistent delivery and enhancement of services through a comprehensive agreement, such as the Service Level Agreement (SLA).
- Gauge, evaluate, and advance the organizational capability of the Service Level Management practice by employing the ITIL Maturity Model.
Who it is aimed at
- Process owners, managers, and coordinators
- Practice owners, managers, coordinators, and staff
- Enterprise architects
- IT service Managers
- IT product Managers
- IT practice leaders
- IT operations leaders
- IT procurement staff
- IT support staff
- IT field engineers
- Any of these roles applied in ESM (non-IT) contexts
- Digital, IT, and Application design and development teams
- Service integration managers and teams
Contents
- Key concepts of the practice
- Processes of the practice
- Roles and competencies of the practice
- How information and technology enable the practice
- Role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- How the guiding principles support the practice
Prerequisites
In order to access ITIL 4 Service Level Management exam, candidates must hold an ITIL 4 Foundation certificate, ITIL® v3 Foundation or any next ITIL® v3 level or an ITIL 4 Managing Professional Transition certificate.
Furthermore, candidates must have taken the related accredited training course.
Duration
- Online course duration: 12 months access to the course
- Classroom/virtual course duration: 1 day
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Accreditation
Courses languages
Teacher language
Material course language
Exam type
Certification
ITIL® 4 Practitioner: Service Level Management official certificate
This certification is subject to the PeopleCert Continuing Development Programme.
Find out how and when to renew your certification.
Certificate type
Exam language
Exam format
- Duration of 30 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 20 multiple choice questions
- 1 mark for each correct answer
- Passing score: 13/20 marks - 65%