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ITIL® 4 Foundation - Virtual
ITIL® 4 Foundation - Virtual distant course with exam in English from 07 April 2025 lasting 4 half daysprovided by iLEARN Innovative Learning
949,00 EUR up to 22/03/2025
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
To verify the PeopleCert accreditation, click on the logo.
ITIL Foundation (ITIL 4 Foundation Edition) introduces delegates to the Service Value System (SVS) which describes how all the components and activities of the organization work together as a system to enable value creation. The ITIL SVS supports many work approaches, such as Agile, DevOps and Lean as well as traditional process and project management, with a flexible value-oriented operating model.
The ITIL Foundation (ITIL 4 Foundation Edition) course provides delegates with an extensive introduction to the core concepts of ITIL. It helps your understanding of the ITIL principles and demonstrates how they can improve an individual’s work and the work of the organization.
ITIL Foundation Virtual course details:
- Course provided in Virtual (Distant) mode: this method allows the candidate to participate actively interacting with the teacher and with the other students in the course, thanks to the use of an advanced web-conferencing solution that allows the candidate to follow the course videos, presentation slides and speak or use a chat with the teacher and the other students.
- Course schedule: from 9 am to 1 pm
Material included in the ITIL Foundation Virtual course:
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- Exercises and solutions
- 2 official mock exams
- Certification exam included
- Official manual in digital format
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the iLEARN online course
Distant courses are confirmed approximately three weeks before the actual start of the course, reaching the minimum number of participants required. For this reason, please, contact us before making any payments.
Typology
Distant course with examLocation
DistantAccreditation
PeopleCertIndividual price
Course start date
Monday, 07 April 2025Course end date
Thursday, 10 April 2025Duration
4 half daysLanguage
EnglishObjectives
Students who complete this course will have learned:
- An overview of the tools and methodologies, purpose and components of ITIL 4, including the ITIL Service Lifecycle and the Service Value System
- The key concepts and value of IT service management to IT service providers and their customers
- How the ITIL guiding principles can help organizations adopt and adapt service management
- The activities of the service value chain, and how they interconnect
- The purpose and key terms of 18 ITIL practices and the 7 essential practices
- How the ITIL best practice framework is used to boost the efficiency, effectiveness and overall quality of IT-related services, regardless of an organization’s size, structure or industry
- How to become an ITIL 4 Expert by understanding the new certification path including the ITIL Managing Professional (MP) and ITIL Strategic Leader (SL) streams
Who it is aimed at
- Individuals at the start of their journey in service management
- ITSM Managers and aspiring ITSM Managers
- Individuals working in other parts of "IT" (digital, product, development) with strong interface with service delivery
- Existing ITIL qualification holders wishing to update their knowledge
Contents
Key Service Management and ITIL 4 Concepts
- Defining Value and its relationship with stakeholders
- Service relationships and co-creation of value
- Understanding Service Offerings and Products
- Balancing Outcomes, Value, Costs and Risks
- The 4 Dimensions of Service Management
- Organisations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
The ITIL 4 Guiding Principles
- Introduction to the Guiding Principles
- Understand and apply each of the 7 Guiding Principles
ITIL 4 Service Management Practices
- Introducing the 3 areas of Practice
- Key practices in ITIL4
- Incident Management
- Problem Management
- Change Control
- Service Request Management
- Service Level Management
- Service Desk
- Continual Improvement
- Overview of other practices in ITIL4
The ITIL 4 Service Value System (SVS)
- Understanding the role of the Service Value System
- Elements of the ITIL4 SVS
- Guiding Principles
- Governance
- Service Value Chain
- Practices
- Continual Improvement
- Service Value Chain
- Understanding the Elements of the Service Value Chain
- Practices and their role in the Service Value Chain
- Using the Service Value Chain to identify and map Value Streams
Prerequisites
There are no specific pre-requisites.
By the way, some appreciation of the ideas and principles of services may be useful.