ITIL® 4 Practitioner: Service Desk Courses

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What is Service Desk and what does a Service Desk do?

The service desk acts as a crucial intermediary between service providers and users, playing a pivotal role in enhancing user experience, customer satisfaction, and the overall success of service relationships through efficient practices.

A service desk is responsible for providing customer support, handling inquiries, troubleshooting technical issues, and ensuring the smooth operation of services or products offered by an organization.

What is ITIL 4 Practitioner: Service Desk training useful for?

The ITIL 4 Practitioner: Service Desk practice module is designed for IT professionals aiming to validate their expertise in this specific area. It enables individuals to showcase their comprehensive understanding and practical implementation of the ITIL 4 Service Desk practice, encompassing both strategic and operational levels to maximize value in this domain.

iLEARN ITIL 4 Service Desk training is designed to support candidates in achieving the necessary knowledge and capabilities to be awarded as a Service Desk professional.

How to achieve the ITIL 4 Practitioner: Service Desk certification?

The ITIL® 4 Practitioner: Service Desk certificate is obtained upon successfully passing the related ITIL certification exam.
To be eligible for ITIL 4 Practitioner: Service Desk exam, candidates must hold an ITIL 4 Foundation or an ITIL 4 Managing Professional Transition certificate. The related training is also mandatory to sit for the exam.

ITIL 4 Practitioner: Service Desk is one of the five practices included in ITIL 4 Monitor, Support and Fulfil batch, under the ITIL 4 Practice Manager stream. Once a candidate obtained the Service Desk certificate along with the other four practice certificates, he/she will be awarded with the ITIL 4 Monitor, Support and Fulfil certification.

Learning Digital Assistant for ITIL 4 courses

iLEARN has introduced its brand-new service, the Learning Digital Assistant, a study support service that aids you in learning the content for all ITIL 4 certifications, thanks to the integration of Artificial Intelligence into our eLearning platform. Add it to your course by selecting it as an option during the purchase of your ITIL package, or purchase it by selecting the product in the showcase at the beginning of this page.

Discover all the details about your new virtual personal guide for ITIL 4 training.

How to prepare for ITIL 4 Practitioner: Service Desk exam?

Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.

iLEARN offers ITIL 4 Service Desk training courses is several delivery options:

• Classroom courses
  • on pre-scheduled dates: traditional classroom training at iLEARN premises
  • in-house: traditional classroom training scheduled based on client needs and at customer's or iLEARN premises
• Distant (virtual) courses: following a remote classroom by means of a web-conference
• eLearning/self-paced learning: training provided through our online learning management system from anywhere and at any time

Candidates may decide to add two hours of remote coaching with our accredited trainers to better prepare for the final certification exam.

If you want to achieve all the five ITIL 4 Monitor, Support and Fulfil practices certification, iLEARN makes available also the ITIL 4 Specialist: Monitor, Support and Fulfil Combined online course, covering the 5 ITIL 4 Practitioner courses and exams included in the batch.

The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.

Earn PDUs with ITIL 4 Service Desk

Our ITIL 4 Incident Management training course can provide 7 Professional Development Units (PDUs) for holders of PMI certifications who need credits for their maintenance.

Here below you can find more details about the PDUs allocation for the ITIL 4 Practitioner: Service Desk course:

• Ways of Working (Technical): 2
• Power Skills (Leadership): 1
• Business Acumen (Strategic): 4

Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout. The PDUs are earned by following the course even if the certification exam is not successful.

Visit this page for more information about PDUs and how to claim them to maintain your PMI qualifications.

Details about ITIL 4 Practitioner: Service Desk course