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ITIL® 4 Practitioner: Service Request Management 1 year with exam
ITIL® 4 Practitioner: Service Request Management 1 year with exam online course in English provided by iLEARN Innovative Learning
296,10 EUR up to 31/03/2025
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
To verify the PeopleCert accreditation, click on the logo.
The ITIL 4 Practitioner: Service Request Management practice module is designed for IT professionals seeking to ensure high-quality services by efficiently and user-friendly handling of all pre-defined, user-initiated service requests.
Access duration
- 1 year access to the platform
ITIL 4 Practitioner: Service Request Management online course details
- 9 lessons (about 1,5 hours of videos)
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- End-of-lesson quizzes
- 2 official mock exams
- Access 24/7
- Official manual in digital format
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the iLEARN online course
- PeopleCert official mock exam - Optional service for a fee that allows candidates to test the real exam experience, in addition to the mock exam/s already included in the course. To obtain it, please select the option “PeopleCert official mock exam”.
- Learning Digital Assistant - Get constant and immediate support by our training digital assistant, an AI chat tool which will answer to all your training questions and not only, directly on our e-learning platform (optional service). Discover more about the Learning Digital Assistant.
To complete the course and have an optimal exam preparation, we recommend you to spend at least 7 hours of study.
For further information about online courses, please click here.
ITIL 4 Service Request Management exam format
- Duration of 30 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 20 multiple choice questions
- 1 mark for each correct answer
- Passing score: 13/20 marks - 65%
For more information about technical requirements and online exam procedure, please click here.
PDU - ITIL 4 Practitioner Service Request Management
Our ITIL® 4 Practitioner: Service Request Management training course can provide 7 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:
- Ways of Working (Technical): 4
- Power Skills (Leadership): 1
- Business Acumen (Strategic): 2
Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.
For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.
Typology
1 year online course with examLocation
OnlineAccreditation
PeopleCertIndividual price
Access duration of the course
1 yearLanguage
EnglishObjectives
- Develop transparent and organized patterns and methodologies for working
- Decrease expenses related to request handling and fulfillment
- Attain feasible fulfillment expectations and elevated levels of user satisfaction
- Meet SLAs with service consumers
- Enhance standing or reputation with the service consumer owing to superior service quality and well-defined user expectations
- Measure, assess, and advance the Service Request Management practice capability in their organization by utilizing the ITIL Maturity Model.
Who it is aimed at
This module is designed for IT professionals who aim to uphold the agreed-upon quality of a service by effectively and user-friendly addressing all predefined, user-initiated service requests.
Contents
- Key concepts of the practice
- Processes of the practice
- Roles and competencies of the practice
- How information and technology enable the practice
- Role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- How the guiding principles support the practice
Prerequisites
In order to access ITIL 4 Service Request Management exam, candidates must hold an ITIL 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate or an ITIL 4 Managing Professional Transition certificate.
Furthermore, candidates must have taken the related accredited training course.