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ITIL® 4 Practitioner: Incident Management 1 year with exam + Live coaching
ITIL® 4 Practitioner: Incident Management 1 year with exam + Live coaching online course with coaching in English provided by iLEARN Innovative Learning
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
To verify the PeopleCert accreditation, click on the logo.
The ITIL 4 Practitioner: Incident Management practice module is designed for IT professionals engaged in rapidly restoring normal service operations and minimizing the adverse effects of incidents.
ACCESS DURATION
- 1 year access to the platform
ITIL 4 PRACTITIONER: INCIDENT MANAGEMENT ONLINE COURSE DETAILS
- 9 lessons (about 1,5 hours of videos)
- Downloadable PDF documents with detailed content (slides, explanations) for each lesson
- End-of-lesson quizzes
- 2 official mock exams
- Access 24/7
- Official manual in digital format (paper version available for a fee by clicking on the option “ Add the manual in paper format” at the top of this page)
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the iLEARN online course
- PeopleCert official mock exam - Optional service for a fee that allows candidates to test the real exam experience, in addition to the mock exam/s already included in the course. To obtain it, please select the option “PeopleCert official mock exam”.
- Learning Digital Assistant - Get constant and immediate support by our training digital assistant, an AI chat tool which will answer to all your training questions and not only, directly on our e-learning platform (optional service). Discover more about the Learning Digital Assistant.
To complete the course and have an optimal exam preparation, we recommend you to spend at least 7 hours of study.
For further information about online courses, please click here.
FEATURES OF THE LIVE COACHING
- Two hours of coaching included, but you can add two or four more hours by selecting the corresponding option among the additional services of the package.
- Coaching will take place remotely through a web-conference tool (Microsoft Teams) and will allow you to discuss unclear topics with an accredited instructor, including information on how to manage the certification exam. During the coaching session, the following activities can be carried out:
- Planning learning activities
- Even after the session, email exchange with the trainer for educational support
- Learning verification and content deepening
- We recommend scheduling the coaching session after completing self-study and before taking the exam.
ITIL 4 PRACTITIONER: INCIDENT MANAGEMENT EXAM FORMAT
- Duration of 30 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 20 multiple choice questions
- 1 mark for each correct answer
- Passing score: 13/20 marks - 65%
For more information about technical requirements and online exam procedure, please click here.
PDU - ITIL 4 PRACTITIONER INCIDENT MANAGEMENT
Our ITIL® 4 Practitioner: Incident Management training course can provide 10 Professional Development Units (PDUs). Here below you can find more details about the PDUs allocation:
- Ways of Working (Technical): 7
- Power Skills (Leadership): 1
- Business Acumen (Strategic): 2
Please note that, in order to auto-declare PDUs attending this course provided by iLEARN, the purchase of the attendance confirmation (attendance certificate) in electronic format (pdf) is mandatory. Select the option to add the attendance confirmation at the moment of purchase and proceed to checkout.
For more information about PDUs and how to claim them to maintain your PMI qualifications, please visit this page.
Typology
Online course with Live coachingLocation
OnlineAccreditation
PeopleCertIndividual price
Access duration of the course
1 yearLanguage
EnglishObjectives
- Oversee incident coordination within the organization or in specific domains such as region, product, or technology, based on organizational structure
- Supervise and evaluate the performance of teams responsible for addressing and resolving incidents
- Facilitate manual efforts associated with incidents, particularly those involving several teams
- Guarantee adequate awareness of incidents and their status throughout the organization
- Carry out regular incident assessments and introduce enhancements to the incident management practice, incident models, and incident handling procedures
- Gauge, evaluate, and cultivate the Incident Management practice capacity in their organization utilizing the ITIL Maturity Model.
Who it is aimed at
This module is aimed at IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
Contents
- Key concepts of the practice
- Processes of the practice
- Roles and competencies of the practice
- How information and technology enable the practice
- Role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- How the guiding principles support the practice
Prerequisites
In order to access ITIL 4 Incident Management exam, candidates must hold an ITIL 4 Foundation, ITIL® v3 Foundation or any next ITIL® v3 level certificate or an ITIL 4 Managing Professional Transition certificate.
Furthermore, candidates must have taken the related accredited training course.
By ordering our ITIL 4 Practitioner self-study packages you will be eligible to take the related final certification exam, covering all the requisites imposed by PeopleCert.