FitSM® Advanced Service Planning and Delivery (SPD) Courses
FitSM® ADVANCED SERVICE PLANNING AND DELIVERY (SPD)
The FitSM® Advanced Service Planning and Delivery (SPD) level certifies your expertise in service planning and delivery.
FitSM® ADVANCED SERVICE PLANNING AND DELIVERY (SPD) CERTIFICATION
The FitSM® Advanced Service Planning and Delivery (SPD) certification is automatically achieved after passing the FitSM® Advanced SPD exam. The FitSM® Advanced SPD course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.
FitSM® ADVANCED SERVICE PLANNING AND DELIVERY (SPD) COURSE
The FitSM® Advanced Service Planning and Delivery (SPD) training course aims to provide individuals with deeper knowledge of the ITSM processes focusing on service planning and delivery.
Here below you can read the course sheet with all the information about the FitSM® Advanced Service Planning and Delivery (SPD) training course.
Objectives
Individuals attending this course will learn:
- The eight processes related to the planning and delivery of services
Who it is aimed at
- Individuals who have already passed the FitSM Foundation exam.
- Individuals aiming to fulfil a coordinating role in the ITSM processes related to the operation and control of IT services.
- Candidates who wish to progress to the Expert level of the qualification and certification scheme.
Contents
- Selected general aspects of establishing a service management system (SMS)
- Top management responsibility
- Documentation in a SMS
- The Plan-Do-Check-Act (PDCA) principle for continual improvement
- Service management processes for the planning and delivery of services (PD)
- Service Portfolio Management (SPM)
- Service Level Management (SLM)
- Service Reporting Management (SRM)
- Service Availability & Continuity Management (SACM)
- Capacity Management (CAPM)
- Information Security Management (ISM)
- Customer Relationship Management (CRM)
- Supplier Relationship Management (SUPPM)
Prerequisites
In order to access FitSM® Advanced Service Planning and Delivery (SPD) course and exam, candidates must hold the FitSM® Foundation certificate.
Duration
Classroom/distant course duration: 2 days
Accreditation
Courses languages
Teacher language
Material course language
Exam type
Certification
FitSM® Advanced Service Planning and Delivery (SPD) official certificate
Certificate type
Exam language
Exam format
- 60 minutes duration
- Closed book exam. No aids are allowed.
- 30 multiple choice questions (four possible answers for each questions, one correct answer per question)
- At least 70% correct answers (21 out of 30) are required to pass the examination