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ITIL® 4 Master Pack
ITIL® 4 Master Packprovided by iLEARN Innovative Learning
AEO (Approved Examination Organization) of PeopleCert for ITIL® courses and exams
To verify the PeopleCert accreditation, click on the logo.
To achieve the ITIL 4 Master certification, candidates must hold the ITIL Managing Professional (ITIL MP), ITIL Strategic Leader (ITIL SL) and ITIL Practice Manager (ITIL PM) designations.
ITIL® 4 Managing Professional (ITIL® 4 MP, ITIL Professional Certification) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.
ITIL® 4 Strategic Leader (ITIL® 4 SL) stream recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs business strategy.
ITIL® 4 Practice Manager (ITIL® 4 PM) certification stream is based on the ITIL 4 management practices.
PACKAGE FEATURES
- Six courses + exams:
- ITIL® 4 Specialist: Create, Deliver and Support (in English, French or Spanish)
- ITIL® 4 Specialist: Drive Stakeholder Value (in English, French or Spanish)
- ITIL® 4 Specialist: High Velocity IT (in English, French or Spanish)
- ITIL® 4 Strategist: Direct, Plan and Improve (in English, French or Spanish)
- ITIL® 4 Leader: Digital & IT Strategy (in English)
- ITIL® 4 Specialist: Monitor, Support and Fulfill Combined* (in English)
- 12 months access to the online courses
- Validity of the exam vouchers: 12 months
*If you prefer to include the ITIL 4 Specialist: Plan, Implement and Control or ITIL 4 Specialist: Create, Deliver and Support modules instead of ITIL 4 Specialist: Monitor, Support and Fulfil module, please contact us before proceeding with the order.
ONLINE COURSE FORMAT AND CHARACTERISTICS
- Access 24/7 days
- Video-lessons
- Downloadable PDF documents for each lesson
- Exercises with immediate online correction
- Official mock exams
For further information on online courses, please click here.
ONLINE EXAM FORMAT AND CHARACTERISTICS
ITIL® 4 DPI, CDS, DSV, HVIT has the following characteristics:
- Duration of 90 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 40 multiple choice questions
- Passing score: 28/40 marks - 70%
ITIL® 4 Leader: Digital & IT Strategy exam has the following characteristics:
- Duration of 60 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 30 Objective Testing Questions (OTQs)
- Passing score: 21/30 - 70%
ITIL® 4 Specialist: Monitor, Support and Fulfil Combined exam has the following characteristics:
- Duration of 60 minutes (75 minutes for candidates taking the ITIL Foundation exam in a language other than their native)
- Closed book
- 60 multiple choice questions
- Passing score: 39/60 - 65%
WHAT DO EXAM VOUCHERS INCLUDE?
- Official manual in digital format (paper version available for a fee by clicking on the option “Surcharge for paper manual” at the bottom of this page) – We recommend choosing the manual in the language of the course, if available
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, extra study resource in addition to the iLEARN online course
For more information about technical requirements and online exam procedure, please click here.
Typology
ITIL 4 MP PacksLocation
OnlineAccreditation
PeopleCertIndividual price
Access duration of the course
12 monthsLanguage
English, French, SpanishWho it is aimed at
ITIL® 4 Master Pack is aimed at professionals interested in obtaining ITIL® Strategic Leader, ITIL® Managing Professional and ITIL® Practice Manager qualification. Once a candidate has obtained the three qualifications, he/she will be able to apply for ITIL 4 Master certification.
Prerequisites
In order to access ITIL® 4 Strategist and ITIL® 4 Specialist exams, students must:
- Have obtained ITIL® 4 Foundation certificate (If you do not own it, you can add Foundation level to the package at a very special price)
- Have attended an accredited training course
In order to access ITIL® 4 Leader Digital & IT Strategy exam, students must:
- Have obtained ITIL® 4 Foundation certificate or ITIL® 4 Managing Professional Transition certificate
- Have attended an accredited training course
- Complete and receive a passing score on the 4 Case Study Assignments included in the course
For more information about Case Study Assignments, click here.
To be able to take the exam, it's necessary to have read and accepted the terms and conditions of examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam: click here.
Teacher language
Material course language
No, all prices on the website are excluding VAT. However, remember that VAT is always not applicable in the following cases:
billing to a non EU company or citizen billing to a non Italian EU company with a valid VIES VAT idYou can check the VAT id on VIES portal at this link: https://ec.europa.eu/taxation_customs/vies/
The website implements this rules automatically. However, you or your organization could be exempted by VAT application for other legal reason. In such a case contact us (info@innovativelearning.eu) so that we can analyze and confirm your case. If so, please don't submit subscriptions using the website: your request will be handled through manual order handling processing.
With the purchase of e-learning packages with 30 days and 1 year of duration, exam doesn’t have to be necessarily taken within the closing date of the account on the e-learning platform. The validity of the exam voucher code is 12 months starting from the issue date.
During the purchase process it is possible to register data and details of each participant.
The activation date of the package can be selected during the purchase process on our website. The days of access to the course, indicated in the title of the product, will be calculated starting from the selected date. Payment must be completed before the activation date.
30 days or 1 year are to be considered as the period, so the days, during which it is possible to access the purchased training courses on our e-learning platform. These periods start on the activation date selected during the purchase process on our webiste. The activation date can be chosen and selected within 30 days from the purchase date. If you need more flexibility, do not hesitate to contact us.
Exam voucher code is usually issued at the activation of the e-learning course, anyway it can also be issued at the end of the e-learning course of sent after 24/48 hours from the order date. In case of purchase for exam only, exam voucher code is issued at purchase confirmation, always after the receipt of payment.