loginITIL® 4 Practitioner: Relationship Management Courses
ITIL 4 Practitioner: Relationship Management certification training courses and exams based on the ITIL practice for Relationship Management.
Summary of Topics
- Availability and prices of ITIL® 4 Practitioner: Relationship Management courses
- What is the Relationship Management?
- What is ITIL 4 Practitioner: Relationship Management training useful for?
- How to achieve the ITIL 4 Practitioner: Relationship Management certification?
- How to prepare for ITIL 4 Practitioner: Relationship Management exam?
- Details about ITIL 4 Practitioner: Relationship Management course
Availability and prices of ITIL® 4 Practitioner: Relationship Management courses
ITIL 4 Practitioner: Relationship Management online courses and exams
In this showcase you will find a selection of online courses and exams concerning ITIL® 4 Practitioner: Relationship Management within ITIL 4 qualification scheme and ITIL 4 Practices. If you do not see a specific ITIL 4 Relationship Management course or ITIL 4 Relationship Management exam, please contact us.
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What is the Relationship Management?
Relationship Management refers to the practice of building, maintaining, and enhancing relationships with various stakeholders, such as customers, clients, partners, suppliers, and internal teams, to achieve mutual goals and create value. The primary objective is to ensure positive and productive interactions between an organization and its stakeholders.
A Relationship Manager is an individual responsible for overseeing and managing relationships on behalf of an organization. This role is often multifaceted, involving communication, collaboration, and strategic planning. Relationship Managers act as a bridge between the organization and its stakeholders, ensuring that both parties' needs and expectations are understood and met. Key responsibilities may include: building relationships, understanding needs, communication, conflict resolution, strategic planning, customer satisfaction, collaboration.
What is ITIL 4 Practitioner: Relationship Management training useful for?
The ITIL 4 Practitioner: Relationship Management training is useful for individuals and organizations in the field of IT service management. The ITIL 4 Practitioner: Relationship Management training specifically focuses on the practical application of ITIL principles in building and maintaining effective relationships with stakeholders.
How to achieve the ITIL 4 Practitioner: Relationship Management certification?
The ITIL 4 Practitioner: Relationship Management certificate is obtained upon successfully passing the related certification exam.
To be eligible for ITIL 4 Practitioner: Relationship Management exam, candidates must hold an ITIL 4 Foundation or an ITIL 4 Managing Professional Transition certificate. The related training is also mandatory to sit for the exam.
ITIL 4 Practitioner: Relationship Management is one of the five practices included in ITIL 4 Collaborate, Assure and Improve batch, under the ITIL 4 Practice Manager stream. Once a candidate obtained the Continual Improvement certificate along with the other four practice certificates, he/she will be awarded with the ITIL 4 Collaborate, Assure and Improve certification.
How to prepare for ITIL 4 Practitioner: Relationship Management exam?
Candidates can prepare for the exams in different ways, thanks to iLEARN training packages.
iLEARN provides the official PeopleCert eLearning course, including:
- Interactive learning modules
- Official manual in digital format
- PeopleCert Official Training Material (OTM) - Official course material, released by PeopleCert, to be used for self-study
- 2 official PeopleCert sample papers
Candidates may also decide to add 2 hours of remote coaching with an accredited trainer to better prepare for the final certification exam.
iLEARN makes available also the ITIL 4 Specialist: Collaborate, Assure and Improve Combined eLearning course, covering the 5 ITIL 4 Practitioner courses included in the batch, with the same characteristics of the single practice courses.
Otherwise, candidates can attend an ITIL 4 Practitioner: Relationship Management training in a virtual classroom or in classroom on scheduled dates or in-house. The options available are listed at the top of this page and you can directly choose and purchase your preferred one from there.
Details about ITIL 4 Practitioner: Relationship Management course
Objectives
- Establish a standardized method for relationships and relationship management applicable throughout the organization.
- Ensure the prosperity of relationships within the organization and with external entities such as customers, users, partners, and suppliers.
- Encourage the pursuit of common or mutually acknowledged objectives, fostering blame-free cooperation, continuous learning, open communication, and the prevention and resolution of conflicts.
- Recognize and oversee stakeholders and their interests.
- Evaluate, appraise, and enhance the organizational capability of Relationship Management practices using the ITIL Maturity Model.
Who it is aimed at
- IT service Managers
- IT product Managers
- IT practice leaders
- IT operations leaders
- IT procurement staff
- IT support staff
- IT field engineers
- Any of these roles applied in ESM (non-IT) contexts
- Digital, IT, and Application design and development teams
- Service integration managers and teams
Contents
- Key concepts of the practice
- Processes of the practice
- Roles and competencies of the practice
- How information and technology enable the practice
- Role of partners and suppliers in the practice
- How the ITIL capability model can be used to develop the practice
- How the guiding principles support the practice
Prerequisites
In order to access ITIL 4 Relationship Management exam, candidates must hold an ITIL 4 Foundation certificate, ITIL® v3 Foundation or any next ITIL® v3 level or an ITIL 4 Managing Professional Transition certificate.
Furthermore, candidates must have taken the related accredited training course.
Duration
- Online course duration: 12 months access to the course
- Classroom/distant course duration: 1 day
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Accreditation
Courses languages
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Certification
ITIL® 4 Practitioner: Relationship Management official certificate
This certification is subject to the PeopleCert Continuing Development Programme.
Find out how and when to renew your certification.
Certificate type
Exam language
Exam format
- Duration of 30 minutes (25% extra time for candidates taking the exam in a language other than their native language)
- Closed book
- 20 multiple choice questions
- 1 mark for each correct answer
- Passing score: 13/20 marks - 65%