Service Level Analyst
In this showcase you will find a selection of training courses and exams in the Service Level Analyst context.
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SERVICE LEVEL ANALYST
The Service Level Analyst course has been developed in response to an increasing demand for specific training and it helps to understand the broader implications of the introduction of Service Level Management as suggested in the ITIL® Service Design Book.
SERVICE LEVEL ANALYST CERTIFICATION
The Service Level Analyst certification is automatically achieved after passing the Service Level Analyst exam. The Service Level Analyst course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.
SERVICE LEVEL ANALYST COURSE
The course helps you:
- Understand customers’ service requirements;
- Define, negotiate, document and agree service levels and service level agreements (SLAs);
- Reflect these in operational level agreements (OLAs) and underpinning contracts;
- Measure, report on and review services on an ongoing basis.
The course prepares the participants for the exam Service Level Analyst.
Here below you can read the course sheet with information about Service Level Analyst course.