This qualification will benefit you in both your personal and professional development, by aiding career advancement and progress within the IT Service Management field.

• IT professionals who wish to obtain the ITIL Expert in IT Service Management certificate;
• IT professionals who wish to obtain the ITIL Master in IT Service Management, a prerequisite of which is the ITIL Expert in IT Service Management certificate;
• IT professionals who wish to have complete knowledge of ITIL and understand how it can be adopted to guarantee the quality of IT services provided.

• Business commitments in the field of IT Service Management;
• Management of evolution and planning in the field of IT Service Management;
• Management of strategic changes;
• Risk management, management and control of objectives;
• Interfaces and interactions that take place between the Service Lifecycle processes.

To be able to take part to the ITIL Managing Across the Lifecycle course, the student must have the following prerequisites:

• ITIL Foundation (2007 or 2011) or ITIL v2 Foundation certification plus v3 Foundation Bridge certification;
• 15 credits achieved via certification from either the Service Lifecycle or Service Capability training path.

To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.

Classroom/distant course duration: 5 days

Online course durations (possibility to choose among types):

• 14 platform access days
• 30 platform access days
• 120 platform access days

30 contact hours (the required number of contact hours in order to attend the exam).

Thanks to the new App "iLEARN LMS", you can access your e-learning course from anywhere and at anytime you want on your mobile devices. Download it now!