ITIL® Service Operation
Featured products
In this showcase you will find a selection of training courses and exams in the ITIL® Service Operation context.
To look for a course or an exam specifically, you can use the "Search courses/exams prices" tool that you will find below.
If you do not see the course or exam you want, please contact us.
-
-
- Location: Online
- Course date: Online
- Price: 399,00€ 359,10€ up to 31/12/2021
- Language: English
-
-
- Location: Online
- Course date: Online
- Price: 449,00€ 404,10€ up to 31/12/2021
- Language: English
-
-
- Location: Online
- Course date: Online
- Price: 499,00€ 449,10€ up to 31/12/2021
- Language: English
-
-
- Location: Online
- Course date: Online
- Price: 729,00€
- Language: English
-
-
- Location: Online
- Course date: Online
- Price: 949,00€
- Language: English
-
-
- Location: Online
- Course date: Online
- Price: 299,00€ 284,05€ up to 31/12/2021
- Language: Italian, English, Spanish, Brazilian, Danish, German
Search course/exam or BROWSE OUR FULL CATALOGUE
ITIL® SERVICE OPERATION
The ITIL® Service Operation training course looks in-depth at the concepts, processes and methods set out in the Service Operation phase (supply and management of IT services) of the Service Lifecycle.
ITIL SERVICE OPERATION CERTIFICATION
The ITIL Service Operation certification is automatically achieved after passing the ITIL Service Operation exam. The ITIL Service Operation course provides an optimal preparation to pass the exam and, therefore, to obtain the certification.
If you have already completed an accredited course and you want to purchase only the exam, you can do it by using the search filter below or by clicking directly:
ITIL SERVICE OPERATION (ITIL SO) COURSE
The course prepares the participants for the exam ITIL Service Operation.
N.B.: ITIL® v3 Intermediate exams IN ENGLISH will be discontinued from 1st January 2022. For this reason, starting from this date, iLEARN will not provide anymore training courses and voucher codes to obtain the certifications in English. For the moment courses and exams in the other languages remain available.
Here below you can read the course sheet with information about ITIL Service Operation course.
Objectives
The module Service Operation focuses on the coordination and implementation of activities that enable the continuous management and the operation of the products and services developed or implemented during service strategy, design and transition phases of IT Service Lifecycle and the technologies and resources used for their provision.
Who it is aimed at
IT professionals who want to learn about the concepts and elements of the ITIL Service Operation phase of the Service Lifecycle and understand how this phase can be carried out to guarantee the quality of the IT Services offered ( CIO, CTO, manager, supervision team, IT architects, IT consultants, IT auditors, those in charge of security and resources who deal with the processes or the activities of the Service OperationManagement Phase).
The course may also be of interest to those intending to obtain the Expert or Master level qualification.
Contents
Prerequisites
To take part in the ITIL Service Operation course you must have one of the following certificates:
- ITIL Foundation (2007 o 2011)
- ITIL v2 Foundation + v3 Foundation Bridge
To be able to take the exam, it's required to have read and accepted the terms and conditions of the examination institute. The acceptance of such terms and conditions will have to be confirmed when taking the exam.
Duration
Classroom/distant course duration: 3 days
Online course durations (possibility to choose among types):
- 14 platform access days
- 30 platform access days
- 120 platform access days
21 contact hours (the required number of contact hours in order to attend the exam).
Thanks to the new App "iLEARN LMS", you can access your e-learning course from anywhere and at anytime you want on your mobile devices. Download it now!
Accreditation
The course is available in the languages showed below. Please note that each course is available with a specific combination of languages. Please check the course details.
Teacher language
Material course language
Exam type
Certification
ITIL Service Operation official certificate
Certificate type
Exam language
Exam format
- Multiple choice, scenario-based, gradient scored questions.
- 8 questions per paper
- 28 marks required to pass (out of 40 available) - 70%
- 90 minutes duration
- Closed book.
- ITIL® v3
- ITIL® v3 Foundation
- ITIL® Intermediate
- ITIL® Service Strategy
- ITIL® Service Design
- ITIL® Service Transition
- ITIL® Continual Service Improvement
- ITIL® Service Offerings and Agreements
- ITIL® Service Lifecycle
- ITIL® Service Capability
- ITIL® Planning Protection and Optimization
- ITIL® Release Control and Validation
- ITIL® Operational Support and Analysis
- ITIL® EXPERT TRACKS
- ITIL® Managing Across the Lifecycle
- ITIL® Master Qualification